Job Description

We are seeking an experienced CRM Developer (also open to Salesforce Developers, Dynamics CRM Developers, or CRM Integration Specialists) to design, customize, and support enterprise-level Customer Relationship Management (CRM) solutions. This role focuses heavily on system customization, application integration, and process automation.

• Location: Raleigh, NC (Local candidates only)
• Work Arrangement: Hybrid
• Interview Mode: Webcam or In-Person

Key Responsibilities

• System Development: Design, configure, and maintain custom workflows, forms, plugins, dashboards, and custom user interfaces within CRM environments.
• Integration & APIs: Build and implement robust integrations between the CRM platform and external enterprise applications or databases using REST/SOAP APIs.
• Performance Optimization: Monitor system health, identify data bottlenecks, troubleshoot code bugs or configuration issues, and scale the application for reliability.
• Security & Access Control: Set up and manage CRM security controls, user roles, object-level permissions, and data sharing rules to ensure compliance.
• Collaboration: Partner with cross-functional business and technical teams to translate functional requirements into high-performing technical architecture.

Required Skills & Qualifications

To excel in this role, you must bring a strong blend of CRM architecture and backend integration skills:

• CRM Customization: Proven experience developing, configuring, and extending core features within major enterprise CRM platforms.
• Integration Architecture: Solid background in API development, data migration, and connecting CRMs to external downstream/upstream systems.
• Data & Workflow Automation: Comprehensive understanding of CRM database schemas, data synchronization, and business process automation.
• Security Management: Strong knowledge of managing platform access controls, field-level security, and auditing configuration compliance.
• Problem Solving: Excellent troubleshooting, analytical, and stakeholder-facing communication skills.

Preferred (Bonus) Skills

• Public Sector / Government Experience (Required)
• Hands-on mastery of Salesforce or Microsoft Dynamics 365 CRM .
• Familiarity with SQL , database management tools, and advanced reporting mechanisms.
• Experience operating within Agile/Scrum delivery methodologies.

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