Major Incident Manager
Tampa FL - Hybrid Onsite (3 days onsite weekly)
12 + Months
Virtual Interview
JD:
Job description:
The Major Incident Manager (MIM) owns end-to-end resolution of Priority 1 and Priority 2 incidents from declaration through closure. Acting as the single point of command, the MIM coordinates technical teams, manages escalations, and ensures executive stakeholders receive clear, timely communications throughout the incident lifecycle. This is a client-facing requiring availability outside standard business hours, including nights, weekends, and holidays.
Key Responsibilities
Own and chair the bridge call, directing resolver teams, setting pace, and driving decisions to resolution
Assess, declare, and classify major incidents; reject or downgrade candidates that do not meet threshold
Assign tasks and coordinate across technical teams spanning network, server, cloud, and database environments
Maintain command and accountability throughout the full incident lifecycle
Manage escalations and engage senior client and Accenture leadership when warranted
Deliver clear stakeholder communications, including executive-level updates calibrated to audience and urgency
Coordinate handoff to Problem Management post-resolution; ensure post-incident reviews (PIRs) are completed
Maintain accurate incident records in ServiceNow throughout
Requirements/Skills
3+ years owning and running major incident bridge calls as the incident commander or strong experience/working knowledge of major incident bridges
Working knowledge of at least one infrastructure domain: networking, server/OS, cloud (AWS/Azure/GCP), database, or storage
Experience managing senior technical and business stakeholders under pressure
Hands-on ServiceNow experience in a production ITSM environment
ITIL Foundation, ITIL v3 or 4
Excellent written and oral communication skills
US-based and authorized to work in the United States
Vivek Kumar
Lead Technical Recruiter
Contact No: +1 646 968 8493
vivek@stellentit.com
...PLEASE NOTE: * Amtrak OIG is not a Federal agency. Our employment opportunities... ...incumbent serves as a Senior Criminal Investigator I for the Investigations unit involved... ...required, as well as successfully passing a background investigation. Must maintain the...
...We are hiring immediately for full and part time GRILL COOK positions. Location : Delta MSP Tech Cafe - 7500 Airline Drive, Building C, Minneapolis, MN 55450 Note: online applications accepted only . Schedule : Full and part time schedule. Days and hours...
...Job Summary: Under general supervision, assembles or installs routine types of mechanical components such as machine fabricated parts, assembly of hardware and supplies, and electronic assemblies. Sets up and operates various machinery, heat bending table, drill press...
My client, a locally-owned and highly successful flooring company, is seeking a talented Raised Access Commercial Flooring Sales Rep to join their team. This is an amazing opportunity for candidates looking to take the next step in their career with a reputable company...
Intitul du poste : Spcialiste en mtrologie 3DContrat de 12 mois renouvelableLieu : Longueuil, QC5 jours sur site Code postal : J4GIndicatifs rgionaux : 514, 438, 450Mots-cls : #emploisMontral #emploisdansl'arospatiale #emploisenmtrologie #INDCAN...