RESPONSIBILITIES
- Act as a primary point of coordination between clients, strategists, and internal team members.
- Own client onboarding end to end: collect and organize account access (Meta Business Manager, Google Ads, Klaviyo, Shopify, TikTok), set the account up in ClickUp, and standardize the process so every launch feels the same.
- Run ClickUp as the single source of truth: build and maintain project templates, recurring tasks, and dashboards, and keep every account's status and owner current.
- Catch gaps in client communication and delivery before they escalate, and drive follow-ups to closure.
- Track all creative deliverables from request to delivery, including revisions and approvals, and QA work before it reaches the client.
- Source, negotiate with, and manage creators across Billo, Backstage, email and other platforms; track orders, usage rights, and costs, and ensure markups land on client invoices.
- Make sure client reporting and dashboards are set up correctly and stay accurate for every account.
- Schedule and coordinate recurring client and internal meetings, capture action items, and make sure they get done.
- Build internal tools, automations, and living SOPs using AI (you'll be given access to Claude Code) so the whole team runs faster and the same way every time.
- Flag at-risk accounts early and escalate to leadership.
SKILLS
- Exceptional written and verbal communication. This role is client-facing, so English fluency is required.
- Elite organization and follow-through. You close loops without being chased.
- Proactive problem solver who anticipates gaps rather than reacting to them.
- Highly AI-enabled and comfortable building, not just prompting. You'll get access to Claude Code to create internal tools, automations, and living SOPs. If that excites you rather than intimidates you, this role is for you. (This is non-negotiable.)
- You know how to build and run a project management process, not just work inside one. Hands-on experience with ClickUp, or a comparable tool like Asana or Monday, is required.
- Comfortable juggling many concurrent projects and context-switching across clients.
- Detail-obsessed, with a high standard for quality and accuracy.
REQUIREMENTS
- 2+ years of experience in project management, account management, or operations, preferably in a marketing or creative agency setting.
- Proven ability to manage timelines and deliverables across multiple projects simultaneously.
- Hands-on experience building and managing a project management system in ClickUp or a comparable tool. This is a hard requirement.
- Working hours with meaningful overlap with US business hours.
- Bonus: experience with paid media or DTC ecommerce.
- Bonus: experience sourcing and managing UGC creators or influencers.
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