Job Description

Job Responsibilities

Who we are:

At the South Carolina Department of Revenue (SCDOR), we are funding a better state to live, work, and play. Offering excellent benefits, hybrid work schedules, training plans, tuition assistance, and self-development opportunities, we are a trustworthy partner to our customers and an innovative workplace that supports work-life balance and empowers our employees to reach their highest potential. Open the door to a career at the SCDOR and discover why 93% of our employees see how their work contributes to the SCDOR’s success—by collecting 95% of South Carolina’s general fund, our team serves with purpose and impacts the success of our community.

Learn more about why you should join our team at dor.sc.gov/careers.

We are looking for teammates who are:

• Organized, detail-oriented, and capable of independently prioritizing tasks
• Critical thinkers who enjoy solving problems
• Ready to thrive in a fast-paced environment
• Innovative with an eye for process improvement ideas
• Comfortable using modernized computer systems to manage a case load and take collection actions

What you will do:

As a Revenue Officer, you will collect debts due the state and enforce tax laws in a professional manner.

Primary job duties include:

• Collecting/resolving debt and enforcing tax laws in routine cases through research and taxpayer contact/follow-up, with a focus on the security of taxpayer data
• Assisting in prioritizing accounts in collection status by managing assigned case load and determining urgency using established selection criteria
• Preparing/submitting required reports, with guidance
• Assisting in providing taxpayer assistance to include:
  • Providing basic assistance and referring taxpayers to use our free online tax portal (MyDORWAY)
  • Processing Business Tax Applications
  • Filing basic returns (current and delinquent)
  • Adjusting/issuing assessments and liens
• Assisting in performing inspections of Sales, Coin Operated Device (COD), and Admissions licenses
• Assisting with writing violations to ensure compliance with tax laws and regulations
• Developing, updating, and reviewing section procedures

Minimum and Additional Requirements

Either:

• A bachelor's degree in a related field OR
• An associate's degree in a business-related field and relevant work experience OR
• Relevant experience or education may be substituted on a year-for-year basis with an approved equivalence by the Division of State Human Resources (DSHR)

Additional requirement:

• Valid driver’s license and reliable transportation required for field work. (Mileage reimbursement provided)

Academic degrees must be from an accredited institution of higher learning. College transcript required for consideration, where appropriate. Transcripts may be attached to the application or emailed to Employment.SCDOR@dor.sc.gov.

Examples of common business or related degrees include accounting, advertising, criminal justice, economics, entrepreneurship, finance, health care management, hospitality management, human resources, information technology management, marketing, organizational leadership, public relations, taxation, etc.

Preferred Qualifications

• Bachelor’s degree in a business-related field

• Strong organizational and web-based computer skills
• Customer Service experience
• Maintain consistent work performance under pressure
• Accounting experience

Additional Comments

• EEO: The SCDOR is committed to providing equal employment opportunities to all and does not discriminate on the basis of age, race, color, religion, sex, national origin, disability, and pregnancy, childbirth, or related medical conditions, including lactation.
• Training: Revenue Officers will participate in an onboarding program to ensure they have the knowledge and skills to successfully perform their job.

• Hours : Flexible hours may be available from 7:00 a.m. – 6:00 p.m., Monday – Friday (37.5 hours per week).
• Telework schedule: This position may be eligible to work remotely up to two days per week after one year of employment with SCDOR.
• Career development : This position is part of an SCDOR Training Plan, which provides learning opportunities that support career growth.
• Retirement : This position falls under the Police Officers Retirement System

Ready to apply?

• Apply online and complete the application fully, including all current and previous work history and education.
• You may submit a resume, but it will not be considered as a substitute for completing the entire application.
• Please include transcripts (if applicable) by attaching them to your application or emailing employment@dor.sc.gov.
• Candidates selected to move forward in the hiring process will be contacted to complete an aptitude or skills assessment and personality profile (using Criteria Corp) and may be contacted to complete a one-way virtual interview (using Spark Hire).
• Candidates selected for hire are required to comply with all SCDOR tax requirements and are subject to a National Criminal Background Check, which includes fingerprinting.

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