Slack User/ Specialist Job at AuraOne Human Data, Remote

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  • AuraOne Human Data
  • Remote

Job Description

Slack User/ Specialist is a remote review track for evaluating AI outputs across slack user/ specialist operations workflows. Reviewers grade workflow correctness, policy adherence, and stakeholder fit; flag operational risk; and document the right next step so the modeling team can train on it.

Why this role matters

Slack User/ specialist operations AI has to fit into an actual day at work. AuraOne uses experienced operators to grade outputs the way a senior peer would — checking workflow, policy, and the unwritten rules that decide whether a task actually gets done.

Responsibilities

  • Review AI outputs against current slack user/ specialist operations workflows, playbooks, and firm policy for Slack User/ Specialist assignments.
  • Grade tone, escalation logic, and stakeholder fit on a structured rubric.
  • Flag operational risk, missed escalations, and policy-adherence gaps with severity tags.
  • Capture the right next step so the modeling team can train on it.
  • Adjudicate disputed treatments against published playbooks or firm guidance.
  • Maintain reviewer-quality scores in inter-rater calibration cycles.

Qualifications

  • Direct working experience in slack user/ specialist operations on real teams for Slack User/ Specialist work.
  • Comfort applying multi-page rubrics consistently across long batches.
  • Clear written reasoning that names the policy or workflow being applied.
  • Strong attention to detail and the ability to flag when a prompt itself is the problem.
  • Reliable async availability for at least 10 hours per week.

Example tasks

  • Grade a model's response to a real slack user/ specialist operations ticket and rate workflow, tone, and escalation.
  • Flag a missed escalation with the right severity tag and corrected next step.
  • Adjudicate a disputed playbook call between two reviewers using firm guidance.
  • Audit a 25-row batch for rubric consistency and report drift to the program lead.

Nice to have

  • Prior experience training, calibrating, or QA-ing operations teams.
  • Familiarity with AI-assisted workflow tooling and its failure modes.
  • Bilingual experience for cross-region operations.

Skills

  • Operational review
  • Policy adherence
  • Workflow judgment
  • Stakeholder communication
  • Slack User/ specialist operations

Work model

Remote — US-eligible. Remote · Independent specialist contractor. Employment type: CONTRACTOR. Applicants must be authorized to work from US.

Compensation

Hourly rate confirmed after the interview process.

Application process

Apply through AuraOne's specialist intake for role-specific routing and review. Final project scope, schedule, and contractor terms are confirmed before placement.

Job Tags

Remote job, Hourly pay, For contractors, Work experience placement, 10 hours per week

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