We are seeking a highly motivated, self-starting Training & Development Manager to lead the onboarding, training, and continuous development of our team.
This role is responsible for building a strong training culture, developing future trainers, and ensuring consistency and excellence across both Front of House (FOH) and Back of House (BOH) operations.
Key Responsibilities:
Onboarding & Training
• Lead all new hire onboarding from day one through full certification
• Deliver structured training programs for FOH and BOH team members
• Ensure all employees meet brand and operational standards
Ongoing Development
• Identify performance gaps and implement retraining programs
• Conduct regular skill refreshers and development sessions
• Track team progress and maintain training documentation
Trainer Development
• Recruit, develop, and manage a team of in-house trainers
• Create a scalable training system that trainers can execute consistently
• Mentor trainers to become strong leaders and culture carriers
Operational Support
• Work closely with FOH and BOH leadership to align training with daily operations
• Maintain up-to-date knowledge of systems, processes, and menu execution
• Step into operations as needed to support peak business times
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What We’re Looking For
• Someone passionate about developing people
• A culture builder who leads with positivity and accountability
• A systems thinker who can create repeatable, scalable training processes
• Strong self-starter with the ability to work independently
• Proven leadership and team development skills
• Excellent communication and coaching ability
• High attention to detail and organizational skills
• Ability to lead by example in a fast-paced environment
• Previous restaurant / training / teaching experience is required
Training for This Role
• Initial training period of 30–45 days
• Hands-on training led by both FOH and BOH Managers
• Full immersion in daily operations, systems, and leadership expectations
Why Join Us
• Opportunity to build and lead a high-impact training program
• Clear path for leadership growth and development
• Work in a values-driven, team-oriented environment
This position is full time with open availability required (including mornings, evenings, weekends, and holidays)
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
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